The largest mail order house in Europe for yachting equipment and accessories and sailing clothing

Returns and Exchanges

Returns and Exchanges

You've got 14 days right to return your goods.

Goods may be returned within 14 days of receipt with no questions asked. You can examine them at your leisure and see if it's how we described it and whether they are what you wanted. Goods should be returned in 'as new' condition along with the original packaging where applicable.

Please note, we offer no free return lable. The Customer is responsible for return costs.

The only exceptions are: embroidered or engraved items; CDs, DVDs, video cassettes, software and books that are no longer sealed, custom-made tracks, sails etc., shore lines, halyards, sheets and hoses cut specially to your measurements and special orders executed at your request.

We only charge you postage once per order, even if we send you more than one parcel. When sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded delivery. We welcome comments on any aspect of our service and would be pleased to hear your views on how we're doing!