Returns and Exchanges
The return service with DHL
We always strive to make shopping at Compass as convenient and easy as possible for you. This includes the perfect delivery service and the option to return items. With DHL/Deutsche Post we have a reliable partner for this with many service advantages for you as a customer.
If you are ever dissatisfied with a Compass product and would like to return it to us, you now have the opportunity to fill out and print out your return label online here.
Fill in the DHL return label online
Click on the button "CREATE DHL LABEL" to generate a DHL return label. A new window will open with a form that you must fill out.
- Please state your order number (Order-ID). This is not a mandatory field, but makes it easier for us to allocate your return!
- Please fill in your complete address.
- Enter your e-mail address. The return label and a matching QR code will be sent to this email address.
- Click on the "Next" button.
- Now you can print or save the label directly.
- You will need the free Adobe Acrobat Reader to read and print the DHL returns label.
Returning the goods to us
- Pack the item in such a way that it cannot be damaged.
- Attach the printout to the returned goods. It is important that older labels are completely removed if you are reusing packaging.
- Drop off the parcel at a post office or show the QR code - that's it.