Service

Committed to your complete satisfaction we have an expert team of customer service advisors based in our offices near Plymouth.

Our experienced call centre team is managed by a professionally qualified master mariner and yacht master (offshore) who can assist in all your technical queries. This technical advisor and his team of agents are there to assist if you have any questions on your purchases.

Sales Service Orders
08704 20 40 75
Monday to Saturday from 8.00 am - 5.30 pm

Customer Service
08704 20 40 85
Monday to Saturday from 8.00 am - 5.30 pm

Delivery

7 days or less from receipt of your order if all goods are in stock (some heavy goods and items such as outboards and liferafts may take a little longer as they require inspection). We have calculated an average delivery charge of £ 7.50 per order (Channel Islands & Eire: £ 11.00) with an extra charge of £ 13.00 for heavy goods () (£ 30.00 for batteries and outboard motors). We are happy to deliver your goods abroad. The freight charge within the EU is £ 11.95 per order. Outside the EU, we will determine the freight cost and inform you before shipping. However, there is a handling charge of £ 5.00 per order and we cannot accept orders for under £ 50.00. Unfortunately, we cannot refund this extra charge should you wish to return the goods within your 14 days. We only charge you postage once per order, even if we send you more than one parcel. When sending a return, the parcel is your responsibility until it reaches us. We´ll refund your money within 28 days or exchange the item if you prefer. We welcome comments on any aspect of our service and would be pleased to hear your views on how we're doing!

48-hour Delivery Service

All goods are offered subject to availability. If you call us before 10.30 a.m. with your order, we'll ship it the same day (providing it's in stock) and get it to you within the next two working days (excludes Scottish Highlands, Channel Islands and Eire). The surcharge per delivery is just £ 8.00 (non-refundable if goods are returned or exchanged).

Compass delivers "Just-in-Time"

We'll deliver on demand! Just tell us where and when and for a small extra charge (£ 8.00) we'll deliver if possible on the day of your choice, for example in 4 weeks when you return from your holiday (UK and weekdays only). This extra charge is not refundable should you wish to exchange or return the goods within your allotted 14 days right of return or exchange.

Payment

By credit/debit card: State your VISA, EUROCARD, MASTERCARD, DELTA or SWITCH and SOLO number when ordering. The total cost of articles will be charged directly to your account. However, we do not charge your credit card until your goods leave our warehouse.

Customer technical support

Our technical support team is on hand to deal with any queries you may have regarding technical products, whether before or after you purchase. Our support team can be contacted between 0900 and 1500, Monday to Friday, on:

08704 20 40 85
or e-mail us at:
technical@compass24.com

After-sales service

Still have questions regarding your purchase? Our service team will provide information on delivery times, exchange of goods and your customer account as well as a host of other things. And if you're not entirely satisfied with your purchase, our service team are happy to help. We are available from 8.00 am - 5.30 pm Monday to Saturday. Just call us on:

08704 20 40 85
or e-mail us at:
queries@compass24.com