Frequently asked questions

What methods of payment does Compass accept?
What do you charge for delivery?
Does Compass deliver abroad?
Can you also deliver "just-in-time" to addresses abroad?
Why is this product out of stock?

What methods of payment does Compass accept?

Credit/debit card: Enter your VISA, EUROCARD, MASTERCARD, DELTA or Switch number. The total cost of your goods will be charged directly to your account. We do not charge your card until your goods leave our warehouse.

What do you charge for delivery?

We have calculated an average delivery charge of £ 7.50 per order (Channel Islands & Eire: £ 11.00), with an extra charge of £ 13.00 for heavy goods (£ 30.00 for batteries and outboard motors). We only charge you postage once per order, even if we send you more than one parcel.

When returning goods, the parcel is your responsibility until it reaches us, and we strongly recommend that you obtain proof of posting.

48-Hour Express Delivery: In certain areas, your order can be delivered within 2 working days after ordering for a small surcharge of £ 8.00.

Does Compass deliver abroad?

We are happy to deliver your goods abroad. The freight charge within the EU is £ 11.95 per order. Outside the EU, we will determine the freight cost and inform you before shipping. However, there is a handling charge of £ 5.00 per order and we cannot accept orders for under £ 50.00. Unfortunately we cannot refund this extra charge should you wish to return the goods within your 14 days.

Can you also deliver "just-in-time" to addresses abroad?

We regret that this service is not available outside the UK.

Why is this product out of stock?

In spite of efficient logistics, modern computer systems and the best efforts of all involved, it is simply not possible to ensure that there is always an adequate quantity of every product in stock in our warehouse in cases of abnormal demand.