General terms & conditions

Ordering - normal delivery service

Once we receive your order, we take care of the items you require. We will usually dispatch the package the next day.

General shipping costs

We charge prorated shipping costs per order.

We charge a surcharge of €3.00 for sending calendars or sea charts and posters in rolls. For bulky goods (bulky goods icon) we calculate an additional shipping charge of €15.00 (for outboard motors and batteries, the fee is €25.00). This service is a special service specified by you. The surcharge will therefore also be payable if you make use of your 14-day right of return.

Battery deposit: We are obliged by German law to charge €7.50 for the sale of each battery. A refund will be given upon return to our branch in Ascheberg or upon receipt of proof of disposal.

Please note: Batteries may not be disposed of with normal household waste. You can return batteries free of charge at the following locations in Germany:

  1. at public collection points
  2. anywhere batteries and rechargeable batteries are sold
  3. our shipping warehouse (by mail)

This regulation also applies if batteries are not sold individually, but are already built into devices (e.g. notebooks or mobile phones).

Electronic devices may not be disposed of with normal household waste. Consumers may also dispose of their old electronic devices at municipal points.

Bulk purchases

The items in the range are only available in normal household quantities for end-users.

We accept payment by credit card.

How to order

Follow the following steps

  1. Add your items to the shopping basket
  2. Login or register
  3. Enter your delivery and payment details
  4. Confirm that the information is correct on the confirmation page
  5. Click on the “Place order” button. You can find the information about the time of the conclusion of the contract in the appropriate section of our General Terms & Conditions.

You submit a binding offer when you complete the online ordering process by entering the information required and clicking the "Place order” button in the last order step.

Once you have placed your order, we will send you an email confirming receipt of your order and listing the order details (confirmation of receipt).

This confirmation does not represent an acceptance of your offer; it merely serves to inform you that your order has been received. You will receive all the customer information by the time of delivery of the goods at the latest. You should print this information for your records. The purchase contract is concluded only with the shipment of the items you have ordered.

Prices

All prices in the online shop are in Euros and include German statutory value-added tax (19% and 7% for books).

Invoices are charged in Euros. The currency converter gives you a benchmark for the currency of your choice. Please note that your credit card provider will use the up-to-date daily Euro exchange rate and the sum you are charged in your chosen currency may therefore vary from the calculation with the currency converter.

IBAN: DE12 4007 0080 0015 9780 00, BIC: DEUTDE3B400

Warranty

The period of limitation for statutory defect claims is 2 years and commences on the date of delivery, i.e. the receipt of the goods by the buyer.

Power of cancellation

Right of cancellation

You are entitled to cancel this agreement within fourteen days without having to give a reason.

The right of cancellation applies for fourteen days from the day on which you or a third party nominated by you, who is not the carrier, have taken ownership of the goods.

To exercise your right of cancellation, you must inform us,

Compass Yachtzubehör GmbH & Co. KG, Lüdinghauser Str. 34, 59387 Ascheberg / Germany,

of your decision to cancel this agreements by means of a clear declaration (e.g. by means of a letter sent in the post, a fax to +49 2593 - 915 280 or an email to info@compass24.com).

To comply with the deadline for cancellation, it is sufficient that you send the notification of your decision to exercise your right of cancellation before the end of the cancellation period.

Consequences of cancellation

If you cancel this agreement, we must return to you, immediately and at the latest within fourteen days from the day on which we receive your notification to cancel this agreement, all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from you having selected a different form of delivery other than lowest-priced standard delivery offered by us, such as an express surcharge). For this repayment, we shall use the same method of payment used in the original transaction unless otherwise expressly agreed with you (such as payment by cheque); on no account will you incur a charge for this repayment.

We can refuse to make repayment until we have received the goods back, or until you have provided proof that you have returned the goods, whichever occurs first.

You must return the goods to us immediately and in any case within fourteen days from the day you informed us of your decision to cancel this agreement. This deadline is complied with if you send the goods before the end of this fourteen-day period.

You must only pay for any loss in value of the goods if this loss in value can be attributed to an unnecessary measure to check the condition, quality and function of the goods.

Compass Yachtzubehör GmbH & Co. KG, Lüdinghauser Str. 34, 59387 Ascheberg/Germany

info@compass24.com

Further information about your return to

Compass Yachtzubehör Handels GmbH & Co. KG
Lüdinghauserstr. 34
59387 Ascheberg / Germany

We will reimburse the purchase price. The only exceptions to this are goods embroidered or engraved at your request, no longer sealed CDs, DVDs and video cassettes, software, customised rails, sails and similar, rope ends, halyards, sheet rope and lines made to your specifications, and special orders carried out at your request. Please use the returns form on our invoice.

The return costs are at your expense!

Complaints / dispute resolution

From 15 February 2016 the EU Commission will provide a platform for out-of-court dispute resolution. This gives consumers an initial opportunity to settle disputes arising in connection with online orders without the intervention of a court. The dispute resolution platform can be accessed by the following external link: http://EC.europa.EU/consumers/ODR/.

Place of jurisdiction

If the private end-user is not domiciled within the European Union the place of jurisdiction shall be the place of our registered office.

For transactions with end-users within the European Union, the mandatory consumer protections laws of the customer's place of residence may also apply.

Important information

We will keep information on any orders you place with Compass confidential. What information do we store?

Within the framework stipulated by the legal provisions, we collect personal details that are necessary for the establishment and modification of purchase contracts. These include your name, address and date of birth. Your date of birth is required to distinguish you from customers with the same or similar names. Compass saves your address details for its own advertising purposes and allows carefully selected companies to contact you with interesting offers and information for advertising purposes. We sometimes use external service providers to conduct technical aspects of data processing. If you no longer wish to receive offers and information, you can object to the use of your information by us or third parties for advertising purposes at any time by contacting us at the above address or by sending an email to info@compass24.com.

Contact

Compass Yachtzubehör Handels GmbH & Co. KG
Lüdinghauser Str. 34
59387 Ascheberg / Germany

Phone: +49 2593 - 915 236
Fax: +49 2593 - 915 280
e-mail: info@compass24.com

Manager after-sales service: Thomas Feldmeier

Customer service is available from 8.00 am - 5.00 pm Monday to Thursday and 8.00 am to 2.45 pm on Friday.

e-mail: info@compass24.com

Managing directors: Antje Dehler, Michael Dehler

Registry court Coesfeld HRA 4307

VAT identification number: DE 196899667

The information on this website has been provided to the best of our knowledge. We accept no responsibility for errors.

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